Last Updated on October 2024

Welcome to Sahra! We’re dedicated to bringing you premium-quality Somali frankincense and related products, delivered with respect for heritage, sustainability, and ethical sourcing. These Terms & Conditions govern your use of the Sahra website and services. By accessing or using our site, you agree to be bound by these terms.

1. Acceptance of Terms
   By using Sahra’s services or placing an order, you agree to these Terms & Conditions. If you do not agree, please refrain from using our services.

2. Our Products and Mission
   At Sahra, we offer authentic frankincense sourced through ethical and sustainable methods. Our mission is to preserve cultural traditions, support local communities, and deliver products that honor the natural environment.

3. Eligibility
   To purchase products from Sahra, you must:

   • Be at least 18 years of age or have legal parental/guardian consent.

   • Ensure that any information you provide is current, accurate, and complete.

4. Ordering and Payment

   • Placing an Order: By placing an order on Sahra, you agree to purchase the listed items at the current price. All orders are subject to product availability.

   • Pricing: Prices may change without prior notice. Final prices, including any applicable fees, will be shown at checkout.

   • Payment Processing: Payments are processed securely via our trusted payment provider. We do not store payment details. You agree to provide accurate billing information for payment processing.

   • Order Confirmation: You will receive an order confirmation email upon successful payment. This email acknowledges that your order has been received but does not imply final acceptance.

5. Shipping and Delivery
   We ship domestically and internationally, using reputable carriers to ensure timely, safe delivery of your frankincense. Delivery times may vary based on location and availability.
   While we strive to meet your expected timeframe, delays may occur due to factors beyond our control.

6. Return and Refund Policy

   • Returns: We take pride in the quality of our frankincense products. If any item arrives damaged or does not meet your expectations, you may return it within [X] days of delivery.

   • Refunds: Refunds will be processed within [X] business days of receiving your return. Original shipping fees are non-refundable unless the product is defective.
     For more information, see our Returns Policy.

7. User Accounts
   You may choose to create an account for a more personalized shopping experience. You are responsible for maintaining the security of your account, including your password, and for all activities that occur under your account.

8. Intellectual Property
   All content and materials on the Sahra website, including logos, product descriptions, images, and written content, are the property of Sahra or are licensed for our use. You may not reproduce, redistribute, or exploit any content without our written permission.

9. Limitation of Liability
   Sahra is not liable for any damages resulting from:

   • Delays or interruptions in service

   • Product availability or inaccuracies in product descriptions

   • Any indirect, incidental, or consequential damages, including loss of profits

10. Disclaimer of Warranties
    Our frankincense products are provided “as-is” and “as-available,” without warranties of any kind, including implied warranties of merchantability or fitness for a particular purpose. While we strive for excellence, we cannot guarantee that our products will meet all individual preferences or expectations.

11. Modifications to Terms
    We reserve the right to update these Terms & Conditions at any time. Any changes will be posted on this page, and it is your responsibility to review these terms periodically. Your continued use of the site after changes are posted constitutes acceptance of the updated terms.

12. Governing Law
    These Terms & Conditions are governed by and interpreted in accordance with the laws applicable in our jurisdiction. Any disputes arising from your use of Sahra’s services will be resolved through the courts in that jurisdiction.

13. Contact Us
    Have questions or need assistance? Please visit our FAQ or contact us at [Email/Contact Page URL] for help with inquiries regarding orders, terms, or any other concerns.

Thank you for choosing Sahra for your frankincense needs. We appreciate your trust and look forward to providing you with products that honor tradition, sustainability, and ethical sourcing.